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Hotel Gent
+32 (0)9 396 55 55
24hrs available, local costs
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Frequently Asked Questions

How can I reach the hotel?

Van der Valk Hotel Gent is located at Akkerhage 10, 9000 Ghent. The hotel is accessible by car, public transportation, and taxi. 

  • Distance from Ghent Sint Pieters: 3.7 km 
  • Distance from Brussels Airport: 62.2 km 
  • Distance from Charleroi Airport: 103 km 
Does the hotel have parking?

Yes, Van der Valk Hotel Gent offers parking for guests at a fee of €10 per 24 hours. The first 4 hours of parking are free. Parking is available next to the hotel and underground, with a maximum height of 2m10 for the underground parking. 

Can electric vehicles be charged?

In the above-ground car park of Van der Valk Hotel Gent, 8 EV charging stations are available to charge your electric car at 11kW per hour (no fast chargers).

Are pets allowed in the hotel?

Dogs are permitted at Van der Valk Hotel Gent, while other pets are allowed upon request. Learn more about our pet policy. 

I have a complaint after my stay.

We're sorry to hear that, we want to assist you. Please contact the hotel reception directly at +32 9 396 55 55 or email guest.relations@gent.valk.com. 

What are the check-in and check-out times?

Check-in is possible from 3:00 PM and check-out is by 11:00 AM at the latest. If you wish to check out later or check in earlier, please contact the hotel reception. 

Is there a restaurant at Van der Valk Gent?

Yes, Van der Valk Hotel Gent has two restaurants. Restaurant Cocotte on the ground floor is open every day for breakfast, lunch, and dinner. Mr. Sato restaurant located on the 10th floor is open on Thursday, Friday, and Saturday evenings, offering Asian cuisine. 

 

Do I need to make a reservation for the restaurant?

We recommend making a reservation in advance to ensure a table at your desired time. Reservations can be made via https://www.sevenrooms.com/reservations/vandervalkgent 

 

What are the options for getting to the city center?

There are several options to travel from Van der Valk Hotel Gent to the city center: 

Public transportation: We recommend planning your route via https://www.delijn.be/en/routeplanner/ 

Taxi: You can take a taxi from the hotel to the center of Ghent. This can be convenient for quick and direct travel. The reception can arrange a taxi for you. 

Own car: Distance to Ghent city center: 5 km 

Bike: It takes about +- 20 minutes to bike to the city center. The reception has a bike route to the city. You can rent an e-bike from us at the hotel. https://www.hotelgent.be/en/facilities/bicycle-rental 

E-chopper: You can rent an e-chopper (including helmet) via https://eurowheelz.nl/locations/hotel-van-der-valk-gent-be/ 

Is Van der Valk Hotel Gent in the low emission zone?

The hotel is not located in the low emission zone of Ghent. For more information about the low emission zone, visit the city of Ghent's website. https://stad.gent/en/mobility-ghent/low-emission-zone-ghent/ 

How can I book a massage?

Massages are provided by the Weleda City Spa. You can book online at https://cityspa.weleda.be/en or through the hotel reception. 

Is the reception available 24 hours?

The hotel and reception are available 24/7. 

Does the hotel have a bicycle storage?

There is a bicycle storage in our underground parking. This can be found near our elevators. The bicycle storage is not locked, but there is CCTV surveillance in our parking. We recommend providing your own bicycle lock. 

 

I have lost something at the hotel, what should I do?

Contact us by phone or e-mail and we will check if something has been found. We keep lost items for a maximum of 3 months.

What is the tourist tax?

A tourist tax of € 3.50 per person per night applies to stays in the city of Ghent. An environmental fee of € 0.85 per person per night is also charged.

Which rooms have a bathtub?

Our executive rooms and suites have a bathroom with a walk-in shower and bathtub.

I have a special request for my reservation, how do I communicate this?

For special requests, you can always contact the hotel reception. This can be done by phone at +32 9396 55 55 or via info@gent.valk.com